The Onform forms platform is managed by a dedicated technical and customer support division within Biztech Enterprise Solutions, Managed Services.

Managed Services is focussed on providing Tier 1 and Tier 2 customer and technical support to government departments and corporations throughout South East Asia (Australia, New Zealand and Singapore) that utilise Adobe Experience Manager and Adobe LiveCycle online smartform solutions.

Managed Services provide platform and forms hosting, maintenance and technical support services incuding:

  • Dedicated client and customer support desk (1800 #, email, skype)
  • Full service secure platform solution (cloud hosted)
  • Smartform (html5 and pdf) hosting and maintenance
  • Detailed Service Level Agreements (response and resolution times)
  • Bug, issue, change request and development procedures
  • Project delivery and change request management
  • Detailed monthly reporting (platforms & forms)
  • Active account management
  • Highly trained and dedicated support staff
  • Customer training and end user guides

Get in touch

Please contact us on 1800 115 825 for a demonstration and to discuss your options, or submit an enquiry form: